SHIPPING OPERATIONS

-OUR SHIPPING TEAM OPERATES MONDAY-FRIDAY, EXCLUDING MAJOR HOLIDAYS.
-OUR REGULAR PROCESSING TIME FOR SHIPPING IN-STOCK ORDERS IS 3-5 DAYS, EXCLUDING WEEKENDS. THIS DOES NOT INCLUDE ORDERS WITH PRE-ORDER ITEMS THAT HAVE NOT YET ARRIVED. DURING SALES, PRODUCT LAUNCHES, OR PROMOTIONAL EVENTS, IT CAN TAKE 7-10 DAYS (EXCLUDING WEEKENDS) TO PROCESS AND SHIP ORDERS.
-WE WILL EMAIL YOU A TRACKING CONFIRMATION ONCE YOUR LABEL HAS BEEN PRINTED. REMINDER: A PRINTED LABEL DOES NOT MEAN THAT YOUR ORDER HAS BEEN SHIPPED, BUT THAT IT IS BEING PROCESSED. PLEASE BE PATIENT AS WE ARE A SMALL DEDICATED TEAM WORKING FOR A GROWING COMPANY. LET US KNOW IF YOU STILL HAVE NOT RECEIVED YOUR ORDER TRACKING CONFIRMATION AFTER 10 BUSINESS DAYS AS THERE MAY BE AN ISSUE.
-COVID-19: ONCE WE HAVE SHIPPED YOUR PACKAGE, TIME TO DESTINATION IS OUTSIDE OF OUR CONTROL DUE TO GLOBAL SHIPPING DELAYS. PACKAGES DOMESTICALLY HAVE BEEN KNOWN TO TAKE A FEW EXTRA DAYS TO GET TO THEIR DESTINATION, AND INTERNATIONAL ORDERS HAVE TAKEN EXTRA WEEKS TO ARRIVE.

SHIPPING RATES

-DUE TO OUR LIMITED OPERATIONAL HOURS, WE CANNOT OFFER ANY EXPRESS OR OVERNIGHT SERVICES AT THIS TIME.
-OUR RATES ARE VERY COMPETITIVE THANKS TO THE PLATFORM THAT WE USE. YOUR SHIPPING RATE IS CALCULATED BY USING THE SIZE AND WEIGHT OF THE ORDER, THE SHIPPING METHOD, AND THE DISTANCE YOUR ORDER MUST TRAVEL.
-PLEASE UNDERSTAND THAT THE SHIPPING TIME ONLY BEGINS AS SOON AS THE CARRIER SERVICE RECEIVES THE PACKAGE, AND IS ONLY VALID ON BUSINESS DAYS. ORDERS CAN TAKE UP TO 3 TO 5 BUSINESS DAYS TO PROCESS BEFORE YOUR PACKAGE IS DELIVERED TO THE POST OFFICE DURING OUR REGULAR SCHEDULE. PLEASE SEE THE SHIPPING OPERATIONS SECTION FOR MORE DETAILS.

HOLIDAY SHIPPING

-DOMESTIC:

-USPS RECOMMENDS THAT IF YOU WOULD LIKE YOUR PACKAGES BY DECEMBER 25TH, YOU MUST HAVE YOUR ORDER READY TO SHIP BY DECEMBER 15TH, AND CHOOSE PRIORITY SHIPPING. PLEASE FIND MORE INFORMATION ON USPS WEBSITE. 

-INTERNATIONAL: 
-USPS ADVISES GLOBALLY THE SHIPPING CUT OFF DATE FOR CHRISTMAS RANGES FROM NOVEMBER 27TH - DECEMBER 7TH DEPENDING ON YOUR LOCATION. THERE COULD ALSO BE DELAYS BASED ON YOUR COUNTRIES CUSTOMS OFFICE. PLEASE FIND MORE INFORMATION ON THE USPS WEBSITE. 

LOST OR STOLEN PACKAGES

-ONCE YOUR ORDER HAS BEEN SHIPPED AND TRACKING INFORMATION HAS BEEN PROVIDED, WEASEL WEAR IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. ONCE YOUR PACKAGE LEAVES OUR FACILITY IT BECOMES THE RESPONSIBILITY OF DHL, USPS, OR UPS. PLEASE CONTACT YOUR SHIPPING CARRIER TO FILE A CLAIM.
-IF YOU ARE CONCERNED ABOUT ITEMS BEING STOLEN OFF YOUR PORCH, WE ADVISE YOU TO CHOOSE THE “SIGNATURE REQUIRED” OPTION AT CHECKOUT. IF YOU ARE CONCERNED ABOUT ITEMS BEING STOLEN OFF YOUR PORCH, WE ARE HAPPY TO PROTECT YOUR ORDER. TO DO THIS, LEAVE A NOTE IN THE NOTES SECTION AT CHECKOUT READING “SIGNATURE REQUIRED” AND WE WILL ACCOMMODATE YOUR REQUEST.

-INSURED SHIPPING IS OFFERED AT CHECKOUT FOR ADDITIONAL PURCHASE PROTECTION.

PRE-ORDERS

-WE OFFER PRE-ORDER ITEMS SO OUR CUSTOMERS CAN RESERVE UPCOMING STYLES.
-PRE-ORDER SHIPPING IS CONTINGENT ON WHEN THE PRODUCT ARRIVES AT OUR FACILITY. -ESTIMATED ARRIVAL DATES FOR ITEMS CAN BE FOUND ON YOUR PRE-ORDER'S PRODUCT PAGE ON OUR WEBSITE. WHILE WE TRY TO BE AS ACCURATE AS POSSIBLE WITH OUR ESTIMATED ARRIVAL TIMES, VARIOUS FACTORS MAY DELAY INCOMING PRODUCTS. REST ASSURED OUR TEAM IS DEDICATED TO GETTING YOU YOUR BEAUTIFUL ITEMS AS SOON AS WE CAN. -IF YOU DO NOT FEEL COMFORTABLE WAITING, THERE IS USUALLY A SMALL AMOUNT OF EXTRA STOCK AVAILABLE ONCE ALL PRE-ORDERS HAVE SHIPPED. BUT PLEASE NOTE THAT PRE-ORDER IS THE ONLY WAY TO GUARANTEE YOU WILL RECEIVE ONE OF OUR PRE-ORDER STYLES.
-IF DELAYS ARE SEVERE, WE WILL CONTACT YOU TO SEE IF YOU’D LIKE TO KEEP THE DELAYED PRE-ORDER OR IF YOU’D LIKE A REFUND. IF YOU HAVE ANY OTHER QUESTIONS REGARDING YOUR DELAYED PRE-ORDER PLEASE CONTACT OUR CUSTOMER SERVICE TEAM.
-AT THIS TIME WE CANNOT SPLIT PRE-ORDERS DUE TO OUR EXTENSIVE PRE-ORDER STORAGE SYSTEM. IF YOUR ORDER HAS IN-STOCK AND PRE-ORDERED ITEMS, WE WILL PULL YOUR IN-STOCK ITEM AND HOLD ON TO YOUR ORDER UNTIL IT IS FULLY COMPLETE AND THEN SEND IT.